FAQ'S



Shipping:

  • 0-10 lbs= $10.00 Flat Shipping Rate

  • 10 lbs- plus= $15.00 Flat Shipping Rate

  • We use USPS Priority mail.

  • You may request overnight shipping for an additional charge.

Do we ship internationally or to APO addresses? Yes! 

How to order

Decide on the perfect gown and/or accessories? Awesome! Click "Add to cart". After that, you will be prompted to your cart. In the "Additional Comments" box you will type your measurements. Bust, waist and hip are required. Also, please add your wear date! That is very important. Your method of payment will be charged as soon as you confirm the shipment date! 

After I place my order, how long until it ships?

Most orders are packed up and shipped within 1 business day if gown in stock. Gowns not in stock are considered "special order" .

Special orders

Special order dresses are designs that are not in stock but can be order from the designer. When you place your special order we will provide you with an approximate ship date. Once this is confirmed by you, your credit card, or paypal account will be charged. Special orders cannot be cancelled. Please allow up to 16 weeks for special order to arrive. If it is available before that we notify you.  

How to use a promotional code?

When you checkout on Paypal, enter the promotional code into our discount bar, enter code and click 'Apply'. Only one code per order.

Method of Payment

Concepcion Bridal & Quinceañera Boutique accepts the following forms of payment: American Express, Visa, MasterCard, Discover, & PayPal. Concepcion Bridal & Quinceañera Boutique does not accept personal checks, certified checks or COD.

Do I get any confirmation after ordering?

After placing an order you will receive a confirmation email letting you know we have received your order. Once your order has been shipped you will receive another email with tracking number. Please note, it may take up to 24-48 hours until tracking number is activated.

Store Credit

Our store credit can be applied to any product seen on our site. Any remaining balance can only be applied to another order; it cannot be exchanged for any type of refund and never expires. 

If you still have further questions and need to contact  us call 660-827-3126 10:00am-5:30pm Central Time, Monday-Saturday or email us at conecepcionbridal@hotmail.com.

 

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